Can I exchange my item for a different product?
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Please refer to our Returns Guideline
for instructions on how to return your product.
Is my item a genuine Spigen product?
We would like to assure you that all items purchased through an Official Spigen Store (Spigen.com, Spigen Amazon, Spigen Ebay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as Spigen products are ...
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
How can I attain different tiers in the Spigen Rewards program?
Once a member earns 1000 points, they unlock the Elite tier and its associated benefits. Similarly, earning 2000 points will unlock the Executive tier and its associated benefits. A tier is calculated based on total points earned within the last 24 ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How can I check the status of my return?
You can CLICK HERE to access our Returns page and enter your order number and email address. You will see your active returns, and you should be able to click into each item to view its progress.