Can you split ship my order?
Unfortunately, we are unable to split ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-ordered products. Your order will ship out once all of the items in the order become available.
If you would like certain items to arrive sooner, we recommend that you place separate orders for these items as orders containing pre-order or back-order items will not be shipped until all items are available.
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if ...
What are the countries you are able to ship to? Can you ship to my location?
If the United States Postal Service or FedEx is able to deliver to your country, then we will be able to ship the package to your address. You may view the available shipping methods and shipping cost estimates by adding the desired items into your ...