How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us!
We have cancellation window of 2 hours from the purchase timestamp.
If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation email sent out which will lead you to your order details page with option to cancel.
If you have an account with us, you can log in to your account to access the order details for cancellation.
If order is outside of the 2 hour cancellation window, you can contact our Customer Support Team with your order number, and we will look into the status of the order to see if order can be cancelled on your behalf. Please note after the 2 hour window, cancellation is not guaranteed.
If the order cannot be cancelled, we can assist you with our returns program after shipment is delivered to you. You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if ...
What happens if I cancel or return an order that I used my reward coupon on?
The amount of reward points used to redeem that reward coupon will be credited back to your account.
Can you split ship my order?
Unfortunately, we are unable to split ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-ordered products. Your order will ship out once all of the items in the ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...