How long does it take for a refund to be completed?
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us.
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How long can I keep my current tier status?
Members are placed into a tier based on how many points they have earned over the last 24 months. If you have earned enough points to move up a tier, we'll immediately move you up and let you know through an on-site notification. You will remain in ...
How can I initiate a return?
Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Access our Returns page by clicking on the following link: CLICK HERE Enter your order number and email address associated with the order. Choose the ...
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
Are the cases NFC compatible?
Yes! If your phone has the NFC function, our cases will be compatible! In general, NFC signals should be able to penetrate through the case so long as the back center of the phone (where the NFC technology is built into the phone's battery) is tapped ...
Do Spigen Reward points expire?
Spigen Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months. We will notify you through email 10 days ...