I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.
If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team
and we will do our best to assist you further.
What are the countries you are able to ship to? Can you ship to my location?
If the United States Postal Service or FedEx is able to deliver to your country, then we will be able to ship the package to your address. You may view the available shipping methods and shipping cost estimates by adding the desired items into your ...
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...