What do I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team
with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I didn’t mean to use my points to redeem rewards. Can I get them back?
Sure thing! Just contact our Customer Support Team, and we will assist you in getting your points back.
Why am I being asked to pay additional charges for my international shipment?
Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across ...
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through email@example.com or through our Customer Support Portal, and ...
How can I receive warranty assistance for cases that include a built-in tempered glass screen protector (Hybrid 360, Pro Guard, Reventon, and Thin Fit 360)?
At this time, the screen protectors included with the Hybrid 360, Pro Guard, Reventon, and Thin Fit 360 cases are not available for purchase separately. Although we do not have screen protectors for these cases available separately for purchase, we ...
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the ...