What happens to my redeemed rewards coupon if I cancel or return an order?
Unfortunately, redeemed points cannot be reverted for partially returned orders. However, in the case that the entire order is canceled or returned, the amount of reward points that were redeemed will be credited back to your account.
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How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if ...
Can I use reward coupons with other coupons / promotions for an order?
Unfortunately, a reward coupon cannot be combined with other coupons / promotions. In other words, only one coupon / promotion can be used per order.
Can you split ship my order?
Unfortunately, we are unable to split ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-ordered products. Your order will ship out once all of the items in the ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...