When are your office hours?

When are your office hours?

Customer Support Hours:

Monday - Friday: 8:00 AM - 5:00 PM PST
Saturday - Sunday: Closed
USPS Holidays: Closed

We are closed on weekends and holidays as observed by the United States Postal Service.
A list of USPS Holidays can be found here!

Please note: Orders placed on weekends and holidays will start processing the following business/working day.

    • Related Articles

    • How can I cancel my order?

      We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
    • How can I initiate a return?

      Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Access our Returns page by clicking on the following link: CLICK HERE Enter your order number and email address associated with the order. Choose the ...
    • When will my order ship out?

      Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
    • I entered the wrong shipping address for my order. Am I able to change it?

      If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.   If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the ...
    • What do I do if I didn't receive my shipment?

      If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and ...