Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
- Try using different web browser to place your order
- Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
- If you have moved within the last 5 years, it is possible it is not recognizing your new address
- Please verify with your bank or credit union if they support AVS
- If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
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Can you split ship my order?
Unfortunately, we are unable to split ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-ordered products. Your order will ship out once all of the items in the ...
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...