General
Do you have any global resellers?
Headquartered in South Korea, there are multiple corporate centers globally. Spigen products are sold in over 60 countries and loved by our fans all over the world! Please note that our general FAQ pages are designed for Spigen USA Stores only. But ...
When are your office hours?
Customer Support Hours: Monday - Friday: 8:00 AM - 5:00 PM PST Saturday - Sunday: Closed USPS Holidays: Closed We are closed on weekends and holidays as observed by the United States Postal Service. A list of USPS Holidays can be found here! Please ...
COVID-19: How should I disinfect my case?
Here are some suggestions that can keep your device safe during these times: Phones should be powered down, unplugged, and removed from its case. Apple and Samsung recommend wiping devices with 70% isopropyl alcohol using a soft microfiber cloth. For ...
COVID-19: How is Spigen helping with Covid-19 relief? How can I help?
All Spigen branded web stores (www.spigen.com, www.caseologycases.com, and www.cyrillcase.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses ...
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@spigen.com or through our Customer Support Portal, and ...
COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return ...
COVID-19: What measures is Spigen taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using ...
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...