Order & Billing
Do you have a tax exemption program? How can I enroll?
Good news! We do have a program for our Spigen.com tax exempt customers! In order to enroll in the Tax Exemption Program, please create an account with us and provide our Customer Support Team with the valid tax exemption document(s) along with the ...
Why am I seeing multiple charges on my credit card statement?
If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges. However, if these ...
Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps: Try using different web browser to place your order Make sure that the billing ...
What payment options do you accept?
The payment options that we accept are: Credit Cards (Visa, Mastercard, Discover, and American Express) Debit Cards PayPal At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if ...
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We have cancellation window of 2 hours from the purchase timestamp. If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation ...
How do I check my order status?
If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there. If ...