What should I do if I received a defective or damaged item?

What should I do if I received a defective or damaged item?

We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
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    • Is my item a genuine Spigen product?

      We would like to assure you that all items purchased through an Official Spigen Store (Spigen.com, Spigen Amazon, Spigen Ebay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as Spigen products are ...
    • Can I exchange my item for a different product?

      At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Guideline for instructions on how to return your ...
    • How can I initiate a return?

      Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Access our Returns page by clicking on the following link: CLICK HERE Enter your order number and email address associated with the order. Choose the ...
    • How can I check the status of my return?

      You can CLICK HERE to access our Returns page and enter your order number and email address. You will see your active returns, and you should be able to click into each item to view its progress.
    • How long does it take for a refund to be completed?

      Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within ...