Return & Warranty
How can I initiate a return?
Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Access our Returns page by clicking on the following link: CLICK HERE Enter your order number and email address associated with the order. Choose the ...
How can I check the status of my return?
You can CLICK HERE to access our Returns page and enter your order number and email address. You will see your active returns, and you should be able to click into each item to view its progress.
How long does it take for a refund to be completed?
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within ...
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
Is my screen protector eligible for the GLAS Replacement Program? How can I submit my claim?
Replacing your glass screen protector just got easier! Whether you’ve suffered an application error, scratched the surface, or cracked it while saving your phone, we’ve got you covered. We’re now offering low cost replacements on glass screen ...
What is the Returns Policy for products purchased from the Official Spigen eBay or Amazon stores?
Our Official Spigen Amazon and eBay stores will have the same great 30-Day Returns policy! If you would like to make a request for an Amazon return please contact our Amazon Team at CS@spigen.com. Or, use the Amazon Returns Center by clicking here! ...
How can I receive warranty assistance for cases that include a built-in tempered glass screen protector (Hybrid 360, Pro Guard, Reventon, and Thin Fit 360)?
At this time, the screen protectors included with the Hybrid 360, Pro Guard, Reventon, and Thin Fit 360 cases are not available for purchase separately. Although we do not have screen protectors for these cases available separately for purchase, we ...
Can I exchange my item for a different product?
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Guideline for instructions on how to return your ...